TERMS & CONDITIONS
This website and all its content is owned, controlled and operated by Golden Hours. Please do not use our name, logo or imagery without our consent. If you need to contact us for any reason, please send us an email to goldenhourswax@gmail.com.
We do our best to display our products accurately, however they may appear different depending on the device used to view the website. Any products ordered may vary slightly to the images online in terms of colour or packaging.
We reserve the right to refuse service to anyone for any reason at any time. Prices for our products are subject to change without notice.
PRIVACY & SAFETY
Please read the following closely to make sure that you are happy with, and completely understand, how we collect and handle your personal data. By using this website (you are accepting and consenting to the conditions in this privacy policy. This privacy policy falls in line with the General Data Protection Regulation (GDPR), which came into effect on the 25th May 2018, and enhances the protection provided by the Data Protection Act. We will collect and process the following data about you: Information you give us. When you fill in any form, or communicate with us, you are providing information about yourself, which may be stored securely. Information you may provide to us can include (but is not limited to):
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Your name
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Your address
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Your email addresses
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Your telephone numbers
On each of your visits to our site we will automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. Information about your visit, including the full Uniform Resource Locators (URL), the pathway (clickstream) which brought you to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number. Information we receive from other sources. We do not receive identifiable data from any third-party sources currently. If we do in the future, this is where you will find the details of all third-party sources of information.
Cookie policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
We use information held about you in the following ways:
To fulfil our obligations to you, including contacting you regarding any orders or enquiries, processing deliveries and other services which may have been requested of us by you;
To keep you up to date on other products and services that we provide, based on your activity on our website, including products you have purchased and visited;
To contact you with regards to products, services or offers that we feel may be of interest to you. This contact will only be via email and will only be provided with your express consent.
To notify you about changes to our service or policies;
To ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
For our site administration, statistical data, trouble shooting, developing new products or services;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We do not receive identifiable information from any third-party sources with a view to administering our services to you. Should this change, those details will be provided here.
You have the right to ask us not to process your personal data for marketing purposes. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CUSTOMER CARE
WHOLESALE & STOCKIST ENQUIRIES
We are more than happy to receive wholesale and stockist enquiries. Please send us an email to goldenhourswax@gmail.com if you're looking to buy our products white label. Please also get in touch if you are looking to stock our branded products for use in your own store or business.